ChatGPT Wallet Terms Take Effect Nov. 12, Set Rules for Agent-Assisted Purchases
Key Facts
In terms for the ChatGPT Wallet effective Nov. 12, 2026, OpenAI set out a process that lets eligible users save a payment card and direct dot to use associated payment details to facilitate a purchase from a merchant. The terms place the wallet within a purchase flow initiated at the user's direction, requiring the user to review and approve a transaction before it is submitted or to authorize ChatGPT in advance to approve purchases. These permissions are set out in the published terms of service, while the page does not specify a launch date for the wallet. Under this arrangement, the assistant can take part in completing a purchase after receiving authorization, while the merchant remains a party to the transaction. OpenAI says, "The wallet does not create a bank account or stored balance, extend credit or transfer money."
Published access is limited to eligible Pro users residing in the United States who have a U.S. billing address and an eligible card issued by a U.S. financial institution. The help page requires users to be 18 years old or older, live in the United States and have a U.S. billing address for the card. Eligible payment methods include American Express, Chase, Mastercard and Visa cards. OpenAI's terms also require users to reside in and use the wallet in the United States, as well as have an eligible account and a card issued by a U.S. financial institution. The wallet is unavailable in Chat, Work or standalone Codex conversations; it works in dot conversations.
After a purchase is approved, a substitute payment token is created containing a card number, security code and expiration date, and is used to facilitate payment collection. OpenAI says the service provider collects card data through a secure form, while the company receives tokenized credentials and limited details, without the full card number or security code. The help page adds that cards saved for wallet purchases are separate from the payment method for a ChatGPT subscription and from gift cards or prepaid balances. Approving a purchase requires biometric verification, such as Face ID or Touch ID, on a supported device. Under the terms, users can approve each transaction individually or grant authorization in advance.
When the wallet is used, OpenAI collects information about the merchant, transaction time, amount and currency, and purchase details, along with records of purchase requests, approvals or rejections, and verification results. The company says it does not sell information collected in this context or share it for cross-context behavioral advertising or targeted advertising. The terms allow OpenAI, the card issuer, the payment network or service providers to set limits on transactions, merchants, categories, cards, accounts, devices and geographic locations. These parties may also decline, delay or block a transaction. The help page says the wallet may not be able to complete payment at every store, so having a card available does not guarantee that every purchase will be completed.
The merchant remains responsible for fulfilling the order and is described by OpenAI as the seller and merchant of record, while the purchase transaction is between the user and the merchant. These boundaries provide context for the wallet's role: storing card-linked payment details and facilitating purchases without creating a bank account or transferring money. In June 2026, Visa announced a strategic collaboration with OpenAI to make secure Visa payments available in agentic commerce, with the network providing payment credentials and security infrastructure. Visa said the collaboration also includes exploring enterprise applications and developer experiences powered by Codex, alongside automated and interactive workflows. In August 2026, Resy, an American Express subsidiary, announced that users could discover and book U.S. restaurants from within ChatGPT, with real-time availability shown.
In September 2026, Mastercard announced an expansion of its Agent Pay program with trust and intelligence services that add context to transactions initiated by artificial intelligence systems. The company said a U.S. pilot service would give card issuers a likelihood score to estimate whether an intelligent agent initiated a transaction, helping them review suspicious activity. Mastercard also said Agent Connect would let an agent discover products, verify cart details and complete transactions using secure payment credentials from any network. It added that the service's capabilities would evolve over time based on market needs and product availability. These earlier announcements place the wallet within a broader effort to develop agentic payments and commerce, while OpenAI's terms define its scope of use and the responsibilities of the parties.