Gartner Names NICE and CrowdStrike as 2026 Customers' Choice Leaders

Key Facts

1NICE was named the only vendor as a Customers' Choice in the 2026 Gartner Peer Insights report for Contact Center as a Service (CCaaS).

2CrowdStrike was recognized as a Customers' Choice in the 2026 Gartner Peer Insights report for Managed Detection and Response (MDR).

3NICE received an overall rating of 4.6 out of 5, while CrowdStrike received a 98% willingness to recommend score from users.

Gartner has recognized NICE and CrowdStrike in its 2026 "Voice of the Customer" reports, highlighting their leadership in cloud services and cybersecurity. NICE distinguished itself as the sole vendor named a Customers' Choice in the Contact Center as a Service (CCaaS) category, securing an overall rating of 4.6 out of 5. Simultaneously, CrowdStrike earned the Customers' Choice distinction for Managed Detection and Response (MDR) services, with 98% of users expressing a willingness to recommend the platform. These recognitions are based on verified feedback and ratings from end-user professionals, reflecting strong product performance and high customer satisfaction levels. While such accolades bolster brand reputation and long-term enterprise sales potential, their immediate impact on stock prices is typically moderate compared to financial earnings results. The achievement underscores both companies' ability to maintain a competitive edge within the Software as a Service (SaaS) and cybersecurity landscapes.