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Sign InNew York City's Department of Consumer and Worker Protection (DCWP) has filed a landmark lawsuit against Extra Space Storage, accusing the self-storage giant of widespread deceptive business practices. The allegations include "bait and switch" tactics, misleading advertising, and unexpected rate increases that have financially harmed customers. Furthermore, the lawsuit cites failures to maintain sanitary conditions, leading to issues like rat infestations and flooding. The DCWP is seeking to immediately halt these practices and secure restitution for affected consumers. This action marks the first lawsuit of its kind against a self-storage company in NYC and aligns with a broader citywide crackdown on predatory business practices and "junk fees." The legal challenge could result in significant financial penalties and reputational damage for Extra Space Storage.