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StocksMedium•12 February 2026•

1 min read

Duke Energy Deploys AI to Bolster Customer Protection Against Scams

A man in a suit, Uber and Nissan logos, and futuristic autonomous cars with sensors in a glowing Tokyo city scene.

Duke Energy (NYSE: DUK) has deployed an advanced AI system to proactively identify and eliminate online scams targeting its customers. This strategic initiative aims to bolster customer protection against fraudulent schemes, which have seen thousands of reports in 2025, including a notable surge in February. The AI system is designed to detect and remove various illicit activities, such as fake advertisements and imposter helplines. By taking these measures, Duke Energy seeks to mitigate financial and reputational risks while enhancing customer trust. The company also continues to advise its customers to remain vigilant, verify all payment requests, and promptly report any suspicious activities. This operational enhancement underscores Duke Energy's commitment to leveraging technology for improved service and security.